Terms and Conditions Pricing     The quotes given over the phone are based on national average room sizes. We reserve the right to increase the quotation if Bedrooms are larger than 20 square meters, Living   rooms are larger than 40 square meters, the customer’s original requirements are altered or the property conditions are different to those described.     Access     The customer is obliged to provide access to the property where the service will be performed. If   he/she is not present at the time of the cleaning the customer is responsible for providing the keys. Failure to provide access to the property is subject to $50 non-refundable fee. Electricity and running water must be accessible within the property where the cleaning will be   conducted. Failure to provide these is subject to $50 non-refundable fee.     Payment     The payment method is by cash upon completion of the service unless otherwise stated or agreed by   us. The customer is obligated to make that payment before the cleaning team leaves the property. If customer and the company agree on a bank transfer or card payment, this has to be completed no   later than 24 hours before the service appointment. We reserve the right to cancel an appointment if there has been no bank transfer or card details received.     Cancellations     Cancellation fees are not applicable if the customer informs the company more than 24 hours before   the service is to be conducted; otherwise a $50 cancellation/rescheduling fee applies. We reserve the right to refuse any job if the condition of the property is dangerous for the health and   wellbeing of our staff. We reserve the right to cancel or reschedule any booked appointment if unexpected circumstances   occur.     Claims     No refund claims will be considered after the cleaning has been conducted and the team has left the   property unless otherwise stated by the company. All services are considered performed up to the customer's expectations except otherwise stated by   the customer within 24 hours of the cleaning being conducted. All complaints will be fully investigated and resolved to the satisfaction of the customer or alternatively to a standard we deem reasonable. The customer must agree to allow a re-clean or an inspection of any unsatisfactory work performed by   the company before he/she arranges third party to conduct services. In a case of damage proven to be caused by us the company will either repair the item or if the item   cannot be repaired the company will compensate the customer with the item's current cash value. Although our technicians make every effort not to break items, unfortunately accidents do happen. This   is why the company recommends all items of special value to the customer either monetary or sentimental to be stored and/or not cleaned during the service. We may require to enter a property where a problem has occurred within 24 hours of the service being   conducted to investigate and make an attempt in finding a solution. The company advise you not to place any furniture on a carpet which is not completely dry and shall   not be responsible for any damage this may cause. The company is not responsible for any existing damage to the customer's property that cannot be   cleaned or repaired by our technicians using the standard cleaning methods. The company is fully insured and every job we agree to take is covered. Our team will to their best to clean your kitchen appliances. However if they have not been cleaned   since they have been bought or in the case of some existing damage, the Company is not responsible that the item cannot be cleaned using standard methods and detergents. If the customer wishes to have his refrigerator/freezer cleaned, he/she is responsible for emptying and   defrosting it in advance. Our basic Gardening Service does not include removing of the collected waste. The Company does   offer a separate service for this.     Regular Domestic Cleaning Service     Payments for regular service are by cash upon completion of the service directly to the cleaner or by   Standing Order upon request after the second service. If the account used for payments is a company one, the customer’s name, address and postcode of   the property should appear in the reference field. If a meeting with the cleaner in advance is required by the customer, this would be charged $10 to   cover time and travel expenses. The Regular Cleaning Service should be conducted on the same day and at the same time every   week/fortnight. The company is not able to reschedule regular service appointments. Our availability does not usually   allow a time other than that scheduled. The cancellation or postponement of a regular service requires at least 24 hours’ notice, failure to do   so will result in a cancellation fee. We have a minimum of 2 hours per appointment regarding our regular service. It is customer's responsibility to provide access to the property at the scheduled time.     Regular Domestic Cleaning Service     Promotional offer cannot be combined with other offers or discounts. Promotional offer does not apply for minimum charges. Promotional offer does not apply for junk removal services.     © 2011 Sydney Wide Cleaning. Terms & Conditions